Sometimes a user of a website will lose their Google Authenticator information and not be able to log into the site.


This can happen if a user loses or resets their phone, for example.


The primary way to disable Google Authenticator for your user account is to disable it directly from your WordPress user profile.


To do this, log into your site and go to Users => Your Profile => check the checkbox to remove Google Authenticator and enter the code generated by your Google Authenticator app. 

If you dont' have a code, you don't need to enter it.

Once you do this, you will get an email from Shield to confirm Google Authenticator removal. Just click the link provided within that email and Google Authenticator from your user profile will be disabled.


Important: If for some reason this doesn't work for you, please follow the guide outlined in the article here.


A 3rd alternative is to delete your User meta data for the Shield plugin. This is an advanced technique and not generally recommended.

  1. Use a database management tool such as phpMyAdmin (it comes with most hosting accounts)
  2. Locate the table "usermeta"
  3. Search the table for the entries where the "meta_key" name is "icwp-wpsf-meta".
  4. There may be more than 1. Locate the entry that corresponds to the User ID of your WordPress user account.
  5. Delete this row of the database.