If you've arrived at the screen asking for your multi-factor authentication codes and you're stuck, this is the place to start.
What is the Login Authentication Portal?
Shield’s Login Authentication Portal (LAP) brings together all the authentication factors into one place. You can set the portal to either:
- accept just one login factor as sufficient authentication (i.e. two-factor authentication); or
- require all login factors for authentication (multi-factor authentication)
How to enable the multi-factor authentication for your WordPress site?
If you want to enable this, go to the Login Guard module and enable authentication factors you want (see here). Then, click the slider to enable "Multi-factor Authentication" feature.
What if you've lost your authentication device?
So you have multi-factor authentication on your account, but you've lost the ability to login with that device, such as Google Authenticator or Yubikey. You'll need to contact your administrator and ask them reset or remove the device from your profile.
If you are the administrator and you're locked out, please see here.
What if you can't browse the site?
When you login, you must provide your authentication codes to complete the login process. If you don't, you can't do anything until the login expires - which defaults to 5 minutes. You can wait for 5 minutes, or click the 'cancel login' link to get back access to the normal site.