Request Tracking system is a part of the IP Manager module.


Before we explain how this system works, you should know the following:

What is the 404 error message?

The 404 or "Not Found" error message is an HTTP standard response code indicating that the client was able to communicate with a given server, but the server could not find what was requested. Along with the legitimate 404 errors which occur when someone innocently mistypes the URL of one of your pages, there are also the number of the 404 events which are malicious in their origin and are basically attempts by hackers to find weaknesses in your site

What is transgression/transgression limit?

Transgression we are referring to is a part of the Automatic IP Blacklist System. It represents the number of the bad actions on your site. 


Transgression limit is the number of the transgressions specified by you. When the number of the transgressions set exceeds the specified limit, the unwanted visitor is automatically blocked from accessing the site and his IP gets blacklisted.


Read more about the Automatic IP Blacklist System here.

Read more about the transgression limit here.

What is the 404 transgression?

The 404 transgression represents the number of the malicious 404 events.


How does the Request Tracking work?

The Request Tracking system tracks strange behavior on your site. It uses 404s as a transgression to determine whether visitors are legitimate or not. It works against visitor's IP address.


The options available are as follows:

  • Ignore 404s - The 404s will not be used as a transgression - transgression limit will not be increased.
  • Log Only (Audit Trail) - Tracks visitor logs activities with Audit Trail only. 404s are excluded.

        Note: "Users and logins" option within Audit Trail module must be turned on. Read more about this here.

  • Increment Transgression - The 404s events will be added to the number of the transgressions - the transgression limit will be increased by the number of the 404s events.


Note: The Request Tracking system is available with the Shield Pro only. To find out what the extra features for Shield Pro are, read the article here.