FAQ

This is a new support centre and FAQs will be updated here shortly.

What are the iControlWP and WorpDrive IP addresses for white-listing?
Our services are currently operate behind a group of IP addresses. If we ask you to white-list our servers, these are the IP addresses you'll need ...
Thu, 27 Jul, 2017 at 9:45 AM
Help - I can't login!
iControlWP is a modern web app that uses advanced browser and JavaScript features so it has a few requirements before you can use it. They are: A mod...
Mon, 15 Jan, 2018 at 9:40 AM
Please type the following word below to continue with this action: "CONFIRM"
Some actions, depending on their nature, may have quite a large impact on your account, or the site which you're managing. In these cases, we throw...
Thu, 25 Jan, 2018 at 10:50 AM
What is iControlWP plugin handshaking?
Please note: Plugin handshaking is automatic with no configuration options. iControlWP Plugin Handshaking is a measure to introduce much higher security...
Tue, 16 Jan, 2018 at 4:04 PM
FTP: What exactly is meant by the FTP Document Root?
The combination of FTP and web hosting can be a little confusing. The FTP Document Root is: The folder where the website files for a domain name are sto...
Thu, 4 Jan, 2018 at 10:24 AM
Why doesn't the iControlWP dashboard reflect the latest updates on my site?
iControlWP relies on the information that your websites have to display available updates to you. We connect to your sites and ask WordPress many things, t...
Mon, 15 Jan, 2018 at 10:11 AM
How to change security notifications email address with iControlWP
All notification emails related to security are sent from Shield. If you want to change email address Shield sends security notifications to, log into your ...
Thu, 4 Jan, 2018 at 1:34 PM
I can't login as admin to multiple sites
When you want to login as admin to multiple sites by using Bulk Login As feature, please ensure that you allow popups or remove popup blockers for iControlW...
Thu, 11 Jan, 2018 at 1:42 PM
I login as admin through iControlWP but Shield requires security admin key
When you have Shield Security installed on your site, security admin key set and you try to log into that site as admin through your iControlWP account, Shi...
Fri, 6 Apr, 2018 at 11:03 AM
I forgot my iControlWP account password
If you have forgotten your iControlWP account password, please follow these steps: Open the iControlWP login page Click the "Forgot Password"...
Tue, 6 Feb, 2018 at 6:01 PM