Help - FAQ

I'm locked out of my own site!
1) Are you the site owner? If Yes - continue reading. If No - contact the owner of the site. We are not the owner of the site.  We do not manage the si...
Fri, 12 Mar, 2021 at 3:44 PM
I'm blocked/blacklisted by the Shield. How to unblock and prevent this
If you're blocked (blacklisted) by the Shield, and you want to know why that happened and prevent this, or maybe you want to whitelist your IP with Shi...
Thu, 5 Nov, 2020 at 12:10 PM
What is 2-Factor Authentication (2FA)?
2-Factor authentication is where a user authenticates with a system using a secondary piece of known information. Normally, most user permission system ...
Fri, 12 Mar, 2021 at 3:56 PM
I haven't received 2FA login verification email. What should I do?
Shield Security plugin offers 3 different types of 2-factor authentication: Email, Google Authenticator, Yubikey. For more information about 2-factor au...
Fri, 12 Mar, 2021 at 4:09 PM
What is the Shield Security Plugin Badge?
This is a completely 100% optional plugin option and it does not come enabled on your site by default. What is it? It is a means of promoting the Shield S...
Fri, 12 Mar, 2021 at 4:06 PM
How to reset the Shield plugin to default settings
If for whatever reason you want to return the plugin to default settings - as if you had just installed it for the first time - you can currently only do t...
Fri, 20 Nov, 2020 at 10:30 AM
There is a plugin conflict - how can I debug this to help the developer?
Our security plugin is split up into several distinct and independently running modules.  Each module does something different and with the huge array of Wo...
Wed, 27 Dec, 2017 at 7:45 AM
How to install a beta version
Now and again we will release "beta" versions of the plugin and you will be given the opportunity to install it for testing. We make every eff...
Fri, 13 Oct, 2017 at 4:56 PM
How can I change the 'from' email address for the Shield Security plugin?
(Please do not confuse this with the 'To' email.  There is an option in the Shield plugin to change this directly.) By default, the plugin wil...
Fri, 13 Oct, 2017 at 4:59 PM
Shield is blocking important requests. e.g. PayPal IPN, Plugin Editor
This is to be expected when the Shield Firewall is active. It's designed to, based on the rules you choose, block requests that match certain patterns....
Mon, 15 Jan, 2018 at 11:22 AM