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Knowledge base
iControlWP How-Tos
Managing Sites
6
How to add a WordPress site to the iControlWP Control Panel
How To Remove A Site From Your Account
I get the message that "This site doesn't have disk write permissions", how can I fix this?
How to reset the iControlWP plugin on your WordPress site?
How to Re-Link a site to your iControlWP account
See all 6 articles
Managing Plugins
7
What is the iControlWP Plugin Manager and how does it work?
How to install new plugins using iControlWP
How to install new plugins by uploading plugin ZIP files
How to install new WordPress plugins from a public link/URL
How to search for and install new plugins from the WordPress.org plugins directory
See all 7 articles
Posts and Pages
1
How can I bulk create or add Posts or Pages to my sites?
WorpDrive WordPress Backup and Recovery
How WorpDrive Works / How Can I...?
7
What makes WorpDrive different to "normal" WordPress backups?
What is backup rotation and how does WorpDrive handle old backups?
How can I set the time for the daily backup schedule for WorpDrive
How can I delete old backups from WorpDrive?
What is my current Backup Rotation schedule, and how can I change it?
See all 7 articles
WorpDrive Compatibility
4
What is the WorpDrive compatibility test?
What are the WorpDrive compatibility requirements?
Where can I update WorpDrive FTP details for a site?
How to enable Remote MySQL for WorpDrive backup access?
WordPress Site Restore
1
Introduction to the WordPress Site Restore Tool
WorpDrive Prechecks
7
Domain does not resolve to a valid IP address
FTP Details for WorpDrive are incomplete
FTP User doesn't have permission to write to disk
Failed to connect to your FTP server
FTP login details were not accepted by your FTP server
See all 7 articles
WorpDrive Features
4
What is a Test Restore Site?
What is the WorpDrive Backup Download option and how does it work?
What are the limitations of the WorpDrive Test Restore Sites?
How can I create a Backup Download ZIP of my website?
WordPress Install Features and Options
Automatic WordPress Installer
1
Introduction to the WordPress Automatic Installer
WordPress Site Migration
1
Introduction to the WordPress Site Migration Tool
WordPress Site Clone
2
Introduction to the WordPress Site Clone Tool
After a WordPress Site Clone, inner pages don't load or show a 404 error
WordPress Installation Templates
2
What are WordPress Installation Templates?
How can I access the WordPress Installation Templates within iControlWP?
Pricing, Billing and Payments
Pricing - How much does everything cost?
3
How much does iControlWP cost?
How much does WorpDrive backup cost?
How much does website clone cost?
Invoices and Subscriptions
5
How long does a subscription last?
When do we charge for first time subscriptions?
When do we charge for recurring subscriptions?
How do we charge for additional licenses/services?
Where can I view my past and current invoices?
Stripe
3
What is Stripe?
With Stripe, where are my payment details stored?
What if I have a WorldPay contract?
WorldPay
3
What is WorldPay?
How can l see my WorldPay details?
Payment failed, why?
Payment Methods and Vendors
4
How can I update my credit card details?
Do you accept PayPal?
Do you store credit card details?
Are my credit card details safe and secure with iControlWP?
Account and Profile
Account Security
6
How to turn on email-based Two-Factor Login Authentication
How to enable/disable login email notifications
How to restrict access to specific IP addresses
How to enable Yubikey Two-Factor Authentication
What is my account PIN and how can I set it?
See all 6 articles
Preferences
1
Updating profile timezone and display preferences
Email Preferences
1
How to change your iControlWP registered account email
Features
Login As Admin (or any user)
3
How can I login as admin to my WordPress site?
How can I log in as any user to my WordPress sites?
How can I set the default login-as user?
Auditing and Reporting
1
How can I view the audit trail of actions performed on a site?
3rd Party Integrations
2
How can I connect to my CloudFlare account?
How can I manage CloudFlare site settings within iControlWP?
iControlWP Site Statistics
5
What exactly are the iControlWP Site Statistics?
How can I enable/disable the iControlWP Site Statistics?
I have enabled Site Statistics, but I don't see any data!
Where are Site Statistics stored?
What types of page visits are included/excluded from visitor statistics?
WordPress User Management
1
How To Add New WordPress Users
Help!
FAQ
6
What are the iControlWP and WorpDrive IP addresses for white-listing?
Help - I can't login!
Please type the following word below to continue with this action: "CONFIRM"
What is iControlWP plugin handshaking?
FTP: What exactly is meant by the FTP Document Root?
See all 6 articles
Site Listings and Information
Site Status Information
1
Site has status of "Communication Error"
Plugins and Themes
Installing WordPress.org Plugins and Themes
1
Using WordPress.org Favourites To Quickly Install Your Preferred Plugins and Themes
Managing Updates
1
How does the WordPress automatic updates feature work?
WordPress and WordPress Multisite (WPMS)
WordPress Multisite (WPMS)
3
Does WorpDrive currently support WordPress Multisite sites?
What features are supported in WPMS Management through iControlWP?
Does iControlWP support the management of WordPress Multisite websites?
Shield - WordPress Security Plugin
Help - FAQ
9
I'm locked out of my own site!
What is Two-Factor Authentication?
Help! I can't remember my Admin Access Restriction key
What is the WordPress Simple Security Firewall Plugin Badge?
How to reset the plugin to default settings
See all 9 articles
Feature Module: Security Admin
3
What is the Security Admin Module?
How can I enable/disable the WordPress Admin Restriction option?
What is the Access Timeout?
Feature Module: Hack Protection
6
What is the Hack Protection feature?
What is the Plugin Vulnerabilities feature?
What is the WordPress Core Files Scanner feature?
How can I manually force a scan?
How can I repair files that are discovered by the Core File Scanner?
See all 6 articles
Feature Module: Login Protection
15
Introduction: What Is Login Protection?
What is G.A.S.P. Protected WordPress Login?
What is Login Cooldown and how does it work?
What is Two-Factor Authentication by IP address?
What is Two-Factor Authentication by Cookie?
See all 15 articles
Feature Module: WordPress Comments SPAM Protection Filter
5
What is G.A.S.P. Protection for blog comments?
Understanding the options 'Comments Cooldown' and 'Token Expire'
How to offer your visitors custom messages in the comment forms
Default Action For Spam Detection
SPAM Blacklist contains phishing URL
Feature Module: WordPress Automatic Updates
4
How does the WordPress Automatic Updates system actually work?
What is the Automatic Plugin Self-Update option?
How does the 'Disable All' option affect WordPress Automatic Updates?
How does Automatic Updates of the WordPress Core work?
Feature: WordPress Firewall
3
How exactly does the Firewall work?
What the WordPress Simple Firewall does NOT do
What is the IP Black List and how should it be used?
Feature Module: WordPress Lockdown
3
Feature Explained: Disable Ability To Edit Files
Feature Explained: Force SSL Login
Feature Explained: Force SSL Admin
Feature Module: IP Manager
3
What is the Fully Automatic Black List Engine?
What is the "Transgression Limit" option?
What is the black list "Auto Expire" option?
Plugin Compatibility
1
Wordfence
Add-Ons and Extensions
White Labelling
5
What is White Labelling for iControlWP?
What all do I need to create a white label profile?
Can I have multiple White Label Profiles?
How do I access and implement a White Label profile?
Is White Labelling Free?
