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Knowledge base
iControlWP – Multiple WordPress Management
iControlWP - Overview
3
What is iControlWP?
How does iControlWP work?
How to install iControlWP on your site
iControlWP Central Dashboard
12
Overview of the iControlWP dashboard
How to use Overview section
How to use Add Site section
How to use Sites section
How to use WorpDrive Backup section
See all 12 articles
WorpDrive WordPress Backup and Recovery
How WorpDrive works / How can I...?
9
What makes WorpDrive different to "normal" WordPress backups?
How can I set the time for the daily backup schedule for WorpDrive?
What is backup rotation and how does WorpDrive handle old backups?
What is my current Backup Rotation schedule, and how can I change it?
How can I delete old backups from WorpDrive?
See all 9 articles
WorpDrive Compatibility
4
What is the WorpDrive compatibility test?
What are the WorpDrive compatibility requirements?
How can I update WorpDrive FTP details for a site?
How to enable Remote MySQL for WorpDrive backup access
WordPress Site Restore
2
Introduction to the WordPress Site Restore tool
How to 'pause' CloudFlare during a restore
WorpDrive Prechecks
7
Domain does not resolve to a valid IP address
FTP Details for WorpDrive are incomplete
FTP User doesn't have permission to write to disk
Failed to connect to your FTP server
FTP login details were not accepted by your FTP server
See all 7 articles
WorpDrive Features
4
How does Test Restore Site work?
What is the WorpDrive Backup Download option and how does it work?
What are the limitations of the WorpDrive Test Restore Sites?
How can I create a Backup Download ZIP of my website?
Unlimited WorpDrive - Things I should know
2
Unlimited WorpDrive and its Fair Use Policy
What is WorpDrive Unlimited?
Pricing, Billing and Payments
Pricing - How much does everything cost?
3
How much does iControlWP cost?
How much does WorpDrive backup cost?
How much does website clone cost?
Invoices and Subscriptions
5
How long does a subscription last?
When do we charge for first time subscriptions?
When do we charge for recurring subscriptions?
How do we charge for additional licenses/services?
Where can I find my billing information?
Stripe
3
What is Stripe?
With Stripe, where are my payment details stored?
What if I have a WorldPay contract?
WorldPay
3
What is WorldPay?
How can l see my WorldPay details?
Payment failed, why?
Payment Methods and Vendors
4
How can I update my credit card details?
Do you accept PayPal?
Do you store credit card details?
Are my credit card details safe and secure with iControlWP?
iControlWP How-Tos
Managing Sites
9
How to add a WordPress site to the iControlWP Control Panel
How to reset the iControlWP on your WordPress site
How to re-link a site to your iControlWP account
How to add all your sites automatically from ManageWP or InfiniteWP
How to remove a site from your iControlWP account
See all 9 articles
Managing Plugins
6
What is the iControlWP Plugin Manager and how does it work?
How to install new plugins through iControlWP
How to install new plugins from a ZIP files
How to install new plugins from a public link/URL
How to "ignore" a plugin and have it excluded from updates
See all 6 articles
Managing Themes
4
How to manage WordPress themes across all sites
How to install new themes from a public link/URL
How to install new themes from a ZIP files
How to install new themes through iControlWP
Posts and Pages
1
How to bulk create or add Posts or Pages to multiple sites
Managing Comments
1
How to manage WordPress comments from within iControlWP
General
4
How to access your domain name expiration details
Introduction to the Environment tab
How to get setup with Pushover Notification in iControlWP
Use iControlWP to add site notes
Features
WordPress Site Security
6
Scan your site with Sucuri Malware Scanner
How to automatically reset Authentication Keys and Salts
How to rename the WordPress database table prefix
How to change the WordPress MySQL database password
WordPress security settings
See all 6 articles
WordPress Vulnerability Scanning
1
How can I see what exactly is "vulnerable" on my site?
Bulk Actions
4
How to use the Bulk Actions feature
How to login to multiple WordPress sites at once
How to perform bulk actions across all your sites
How to remove white label in bulk
Login As Admin (or any user)
3
How can I login as admin to my WordPress site?
How can I login as any user to my WordPress sites?
How can I set the default Login As user?
Auditing and Reporting
2
How to review your site activities
How to review your iControlWP account activities
WordPress User Management
2
How to add new users to your WordPress site
How to remove your WordPress site users
Site Optimisation
2
How to optimise site database within iControlWP
How to clean up your WordPress site automatically
iControlWP Site Statistics
5
How to activate Google Analytics site tracking
I have enabled Site Statistics, but I don't see any data!
What exactly are the iControlWP Site Statistics?
Where are Site Statistics stored?
What types of page visits are included/excluded from visitor statistics?
3rd Party Integrations
2
How can I connect to my CloudFlare account?
How can I manage CloudFlare site settings within iControlWP?
Add-Ons and Extensions
Update Notifications
1
How to use Update Notifications add-on
Uptime Monitoring
1
How to use Uptime Monitoring add-on
Client Reports
1
How to generate reports for your clients
White Labelling
5
What is White Labelling for iControlWP?
How do I access and implement a White Label profile?
What all do I need to create a white label profile?
Can I have multiple White Label Profiles?
Is White Labelling free?
Domain Monitoring
2
How to use Domain Monitoring add-on
Known issues with the Domain Monitoring add-on
Account and Profile
Account Security
7
How to turn on email-based Two-Factor Login Authentication
How to enable/disable login email notifications
How to restrict access to specific IP addresses
How to enable Yubikey Two-Factor Authentication
What is my account PIN and how can I set it?
See all 7 articles
Account Preferences
4
Updating profile timezone and display preferences
How to change your iControlWP registered account email
Where can I review notification emails history?
Where can I find my iControlWP account Authentication Key?
Site Listings and Information
Site Status Information
1
Site has status of "Communication Error"
WordPress Install Features and Options
Automatic WordPress Installer
1
Introduction to the WordPress Automatic Installer
WordPress Site Clone
2
Introduction to the WordPress Site Clone tool
After a WordPress Site Clone, inner pages don't load or show a 404 error
WordPress Installation Templates
2
What are WordPress Installation Templates?
How to create the WordPress Installation Templates
WordPress Site Migration
1
Introduction to the WordPress Site Migration Tool
WordPress and WordPress Multisite (WPMS)
WordPress Multisite (WPMS)
3
Does WorpDrive currently support WordPress Multisite sites?
What features are supported in WPMS Management through iControlWP?
Does iControlWP support the management of WordPress Multisite websites?
Plugins and Themes
Installing WordPress.org Plugins and Themes
3
Using WordPress.org Favourites to quickly install your preferred Plugins and Themes
How to search for themes on WordPress.org and install them on your sites
How to search for plugins on WordPress.org and install them on your sites
Managing Updates
3
How does the WordPress automatic updates feature work?
How to manage plugins and themes updates
How to control WordPress automatic updates directly from within iControlWP
Help!
FAQ
15
What are the iControlWP and WorpDrive IP addresses for white-listing?
Help - I can't login! My account is locked!
Please type the following word below to continue with this action: "CONFIRM"
What is iControlWP plugin handshaking?
FTP: What exactly is meant by the FTP Document Root?
See all 15 articles
Shield - WordPress Security Plugin
Shield Security - Overview
2
Introducing Shield – The professional WordPress security solution
What is the Shield Welcome Wizard and how to access it?
Shield Security Pro
16
What are the extra features for ShieldPRO?
Do I need to open an account before I make a purchase?
Keyless License Activation: How to activate your Pro license
Keyless License Activation: How to manage site licenses
Can you supply an invoice without the VAT in Europe?
See all 16 articles
Shield Upgrade Guides
4
ShieldPRO 9.0 Upgrade Guide
ShieldPRO 9.1 Upgrade Guide
ShieldPRO 9.2 Upgrade Guide
ShieldPRO 10.0 Upgrade Guide
Shield Central
7
Shield Central - Overview
How to use Manage Sites feature
How to use Manage Security Profiles feature
How to add Shield to sites
How to remove Shield from site
See all 7 articles
Plugin Compatibility
10
Wordfence
Sucuri
JetPack
Issues caused by the plugins incompatibility
WooCommerce
See all 10 articles
Help - FAQ
54
I'm locked out of my own site!
What is 2-Factor Authentication?
Help! I can't remember my Security Admin PIN
What is the Shield Security Plugin Badge?
I haven't received user verification email. What should I do?
See all 54 articles
Shield Security: Dashboard
6
Overview of the Shield Security Dashboard
How to use Overview section
How to use Plugin Configuration Summary section
How to get insight of the most recent Shield events
How to get insight of the most recent Audit Trail events on your site
See all 6 articles
Shield Security: General Settings
7
What is the Shield General settings section?
Choose your own Google reCAPTCHA or hCaptcha style
Setup Google reCAPTCHA or hCaptcha for use across Shield
How to create Shield Security Network with automatic Import/Export feature
Understanding the Shield plugin and the Visitor IP address detection
See all 7 articles
Feature Module: Security Admin
10
What is the Security Admin module?
How to turn on/off the WordPress Security Admin
How to delete your current Security Admin PIN
What is the Security Admin Timeout and how does it work?
What are the Security Admin Restriction Zones options?
See all 10 articles
Feature Module: Block Bad IPs/Visitors
13
What is the Block Bad IPs/Visitors module?
How to detect & capture login bots
How to detect & capture probing bots
How to detect behaviours common to bots
What is the Mouse Trap feature and how to capture bad bots?
See all 13 articles
Feature Module: Hack Guard
26
What is the Hack Guard module and how does it work?
What is the Vulnerabilities Scanner and how does it work?
What is the WordPress Core File Scanner and how does it work?
Hack Guard module: Unrecognised File Scanner summary
What is the Unrecognised File Scanner and how does it work?
See all 26 articles
Feature Module: Login Guard
37
What is Login Guard module and how does it work?
What is G.A.S.P. Protected WordPress Login and how to enable it?
How to use Protection Locations/Forms option
How the 3rd-Party Support feature works
What is 2-Factor Authentication by Email?
See all 37 articles
Feature Module: WordPress Firewall
9
What is the Shield's Firewall module and how does it work?
What the Shield's Firewall does NOT do?
Firewall Blocking options explanations
Firewall Block Response options explanations
Whitelists settings - pages, parameters, and users that by-pass the Firewall
See all 9 articles
Feature Module: User Management
9
What is the User Management module and how does it work?
What are the User Session Management options?
What is Password Policies feature and how to set it up?
Email Validation: How to control user registration and prevent SPAM (with examples)
How does Password Policy affect user logins?
See all 9 articles
Feature Module: WordPress Comments SPAM Protection Filter
9
What is the Comments SPAM module and how does it work?
What is GASP Protection for blog comments and how to enable it?
Understanding the options 'Comments Cooldown' and 'Token Expire'
How to offer your users custom messages in the comment forms
What are the Bot Comment SPAM Protection Filter options?
See all 9 articles
Feature Module: Reporting
3
What is the Reporting module and how does it work?
What is the Alert Frequency and how does it work?
What is the Info Frequency and how does it work?
Feature Module: WordPress Automatic Updates
12
What is the Automatic Updates module?
How does the WordPress Automatic Updates system actually work?
What is Auto-Updates Delay feature and how does it work?
How does the Disable All option affect WordPress Automatic Updates?
What are the Auto Updates For WordPress Components options?
See all 12 articles
Feature Module: HTTP Headers
8
What is the HTTP Headers module and how does it work?
What are HTTP Security Response Headers?
Secure your WordPress sites with Advanced HTTP Security Headers
Secure your WordPress sites with the Content Security Policy HTTP Header
How to whitelist sources of the approved content
See all 8 articles
Feature Module: WordPress Lockdown
9
What is the WP Lockdown module?
The WordPress System Lockdown options explanations
What are the implications of disabling the WordPress XML-RPC system?
What are the Permissions and Access feature options?
How does Disable File Editing option work?
See all 9 articles
Feature Module: WordPress Audit Trail
8
What is the WordPress Audit Trail module and how does it work?
How to enable/disable the Audit Trail module
What is the Auto Clean option?
What is Max Trail Length option?
Introduction: What is the Audit Trail Context?
See all 8 articles
Feature Module: Traffic Watch
5
What is the Traffic Watch module and how to set it up?
What is the Traffic Log Exclusions option and how does it work?
How to manually customize exclusions
Review your site traffic with the Traffic Watch Viewer (Traffic section)
What is the Traffic Rate Limiting feature and how does it work?
Shield's WP-CLI
1
Common WP-CLI Commands For All Modules
Custom Templates
3
Custom Templates Guidelines - Read This First
Customisable Email Templates
How To Customise 2FA Email Content (Step-By-step Example)
